Privacy Policy

On this page we explain what personal data we process when you visit starmodul.com, request a quote, or shop in our store, what we use it for, and what rights you have. Last updated: October 12, 2026.

1. Data controller

Owner: Starmodul Materials, S.L.U.
Tax ID: B67638296
Registered office: Carrer Barcelona, 55, 25131 Torre-serona, Lleida (Spain)
Phone: 973 22 81 64
Email: info@starmodul.com

2. What data we process

Contact details you provide via forms, email, phone, WhatsApp, or chat: name, company, email, phone number, city/town, and your project details (measurements, drawings, photos).
Purchase data: name, NIF/CIF, billing and shipping addresses, phone number, email, products purchased, amounts, and order history. If you create an account, also your username and password (encrypted).
Payment data: you enter it directly in the bank or financing provider’s payment gateway. We do not see or store your card details.
Browsing data: IP address, browser, pages visited, and visit source, via cookies if you accept them. We explain this in the cookie policy.

3. What we use your data for and the legal basis

To respond to your enquiries and prepare quotes for structures, kits, and connections. Legal basis: your request and the application of pre-contractual measures.
To manage your orders: payment collection, shipping, invoicing, returns, and warranty. Legal basis: performance of the purchase contract.
To comply with accounting and tax obligations (invoices, records, filings). Legal basis: legal obligation.
To send you commercial information about our products, only if you have given us your consent or if you are already a customer and it concerns products similar to those you purchased. You can unsubscribe at any time. Legal basis: consent or legitimate interest.
To measure website usage to improve it, only if you accept analytics cookies. Legal basis: consent.
To keep the website secure and prevent fraud. Legal basis: legitimate interest.

We do not make automated decisions or create profiles with legal effects on you.

4. How long we keep the data

Enquiries and quotes that do not result in an order: the time necessary to assist you and follow up on the quote, and no more than 2 years.
Customers and orders: for the duration of the relationship and, afterwards, for the periods required by law (6 years for commercial documentation and 4 years for tax) and for any potential claims.
Commercial communications: until you unsubscribe.
Cookies: the period indicated in the cookie policy.

5. Who it is shared with

We do not sell or transfer your data to third parties, except where required by law (for example, to the Tax Agency). To provide the service, we work with providers that process data on our behalf under a data processing agreement:

Web hosting, servers, and content delivery network.
Management, quoting, and invoicing software.
Transport companies, to deliver your order.
Bank and payment gateway (Redsys) to charge card payments, and the financing provider if you choose to pay in instalments.
Website chat service (Crisp) and, if you accept analytics cookies, Google Analytics.
Accounting and tax advisory service.

Some of these providers may process data outside the European Economic Area (for example, Google in the United States). In that case, they do so with the safeguards required by the General Data Protection Regulation, such as the EU-U.S. Data Privacy Framework or the European Commission’s standard contractual clauses.

6. Your rights

You can ask us at any time to access your data, rectify it, erase it, object to its processing, restrict it, request its portability, and withdraw any consent you have given us, without affecting what was processed previously. Write to info@starmodul.com or to the postal address above, stating which right you wish to exercise. If we have doubts about your identity, we will ask you for the information necessary to confirm it.

If you believe we have not handled your request properly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Security

We apply technical and organisational measures to protect your data: encrypted connection (HTTPS), access restricted to the people who need it, backups, and providers that comply with data protection regulations.

8. Minors

The website and the store are intended for adults. To purchase, you must be 18 years of age or older.

9. Changes to this policy

We may update this policy when the law changes or our way of working changes. The date of the last update appears at the top of the page. Please also see the legal notice, the terms and conditions, and the cookie policy.