Contact Email
Support Phone Number
Contact Email
Support Phone Number
To make any purchase on www.starmodul.com, the customer must be of legal age.
In addition, the customer must register at www.starmodul.com by filling out a data collection form in which they provide CUATELART with the information necessary to enter into the contract; This information—which must in all cases be truthful, accurate, and complete regarding the customer’s identity—requires the customer’s express consent by accepting CUATELART’s privacy policy.
The steps to follow to make a purchase are:
It is also recommended that the customer print and/or save a copy in a durable format of the terms and conditions of sale when placing an order, as well as the acknowledgment of receipt sent by CUATELART via email.
You will receive the corresponding invoice along with your order.
That invoice will be sent by regular mail.
The order will be delivered to the address provided by the customer at the time of purchase
The prices of the products listed on www.starmodul.com are expressed in euros unless otherwise stated and are guaranteed for the duration of their validity, barring printing errors and regardless of the order’s destination.
The final prices of all products (and, where applicable, the final prices per unit of measure, when required), along with their specifications, special offers, discounts, etc., are listed for each item in the catalog at http://panelsandwich.org.
Product prices are subject to change at any time. In such cases, the price applied will be the one in effect on the date the order is placed. In any event, the final cost will be communicated to the customer during the online purchase process before the customer confirms the order.
The products come with a three-year warranty
As established by law, consumers and users have the right to WITHDRAW from the contract within a maximum period of 15 calendar days without having to provide a reason and without incurring any costs, except for those provided for in Articles 107.2 and 108 of Royal Decree 1/2007, dated November 16, which approves the aforementioned text of the General Law for the Protection of Consumers and Users. The customer shall bear the costs of returning the goods.
This right of withdrawal does not apply, among other things, to:
The customer will have a maximum of 15 calendar days from the date of receipt of the requested item or product to notify CUATELART of their desire to withdraw from the contract.
In the event of cancellation, CUATELART will refund the amount already paid by the customer within one month at the latest, using the same payment method chosen by the customer (provided that the purchased product is not subject to the exceptions listed above).
During this period, the consumer shall notify the business of their decision to withdraw from the contract by filling out the form at the end of this document and sending it to CUATELART’s email address.
CUATELART will provide the consumer with an acknowledgment of receipt of said withdrawal on a durable medium.
To return a product, it is essential that it be in perfect condition, in its original packaging, with all accessories included, and unused.
Once we receive your request, we will contact the customer to provide the return details.
The customer will be responsible for the costs of returning the goods.
You must send the item(s) in the original packaging in which they were delivered by the logistics provider, along with a note explaining the problem you encountered. Once we have received the return, we will verify that the returned items match the return slip and that they are in perfect condition and complete. If the return is accepted, we will refund your money using the same payment method you used, within one month at the latest.
The Customer will have a maximum of 15 calendar days from the delivery of the Product to notify the Company of their full or partial withdrawal from the purchase of the Product or service, in accordance with applicable law.
Returns made within the specified time frame will not incur any penalties. The customer is responsible for the costs of returning the goods. The customer must send the item(s) in the original packaging in which they were delivered by the logistics provider, along with a note explaining the problem encountered. Once we have received the return, we will verify that the returned items physically match the return slip and, additionally, that they have been received in perfect condition, complete, in their original packaging, and with no signs of use. If the order’s condition is satisfactory, we will refund your money via the same payment method you used, within a maximum of one month. Otherwise, we will contact you to reship the item (you will be responsible for the shipping costs associated with this new shipment).
We offer the following payment methods:
By credit or debit card
You can make your payment immediately through our bank’s secure SSL payment gateway. If a refund or order cancellation is necessary, the amount will be refunded to the same payment card. Both personal and banking information will be protected with all security measures established by REGULATION (EU) 2016/679 and treated with complete confidentiality.
To file any complaint or claim with CUATELART, customers should contact the customer service department either by calling 973 22 81 64 / WhatsApp 683 44 26 08, or via email at info@starmodul.com.
In accordance with the EU Online Dispute Resolution for Consumer Matters and pursuant to Article 14(1) of Regulation (EU) No. 524/2013, we hereby inform you that the European Commission provides all consumers with an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/.